Frequently asked questions

Finding answers like child's play

We are from Denmark!

As soon as you place your order, we start packing it. We use GLS for delivery in Denmark, so if you place your order early enough for us to pack it before GLS picks it up from the warehouse, it will be shipped the same day.

If you live in the UK or US, we recommend that you buy through Amazon to save on shipping. Take a look at our storefronts! UK and US.

We can deliver to the nearest pickup location to your address. It is automatically generated when we book your order and you will receive a notification via SMS or email about where to pick up your package.

If you have provided your phone number, you will also receive a text from GLS with a tracking number. Otherwise, you can always contact us to inquire. Please remember to provide your order number.

Unfortunately, we cannot offer the option of picking up your order yourself. We ship from our warehouse in Greve, Denmark and do not have any products available for pickup at our office in Hellerup.

If the package has not been picked up by GLS yet, then you can. But please contact us to check the status of your order so we can see what we can do.

EVA foam is a type of foam rubber that is great for making toys because it is extremely flexible and durable. It can be made in any color you want and with different degrees of flexibility. The material is also used for things like shoe soles and yoga mats.

Liontouch is created based on a passion for fencing. We believe that it is completely natural for children to play with swords, and therefore we want to provide safe swords that meet all the rules of the game and do not have plastic reinforcements inside that can potentially wear down the foam and poke through.

Liontouch products are not intended for children under three years old, but there is no cause for concern even if a two-year-old is present.

We would very much like Liontouch products that have broken to be repaired instead of being thrown away. Typically, loose foam layers can be fixed with a dab of
household glue and left to dry under pressure so that the game can continue.

You have a two-year warranty according to the Danish Sale of Goods Act. But if you experience a problem, we would very much like to hear from you beforehand so that we can see if we can solve it.

You can return an order within 14 days of receiving it if you regret your purchase. However, you must pay for the return shipping yourself, and we will refund the payment once we have received the order back at our warehouse.